Telehealth Psychology Services
Access quality psychological support from anywhere in Australia. Our secure telehealth sessions via Google Meet bring professional mental health care directly to you.
Secure Video Sessions
via Google Meet
- Medicare rebates available
- All Australian states & territories
- Registered psychologists
Availability changes from week to week. Brett Mackie is not taking new clients at the moment, so you can join his waitlist or ask reception about other options. Our provisional psychologist, Natalie Bryson, sees adolescents (12+) and adults by telehealth on Fridays (private fee, no Medicare rebate).
Why Choose Telehealth?
Our telehealth service removes barriers to accessing quality mental health support, making therapy more accessible and convenient.
Access from Anywhere
Connect with our psychologists from any location across Australia - whether you're at home, at work, or travelling.
Flexible Scheduling
Book sessions that fit your schedule, available to clients anywhere in Australia. Availability varies by clinician.
Secure & Private
All sessions are conducted via Google Meet, which encrypts calls in transit, to help protect your privacy and confidentiality.
Quality care, from home
Research suggests telehealth can be as effective as in-person therapy for many common concerns, such as anxiety and depression. It may not suit everyone.
How Telehealth Works
Getting started with telehealth is simple. Follow these steps to book your first online session.
Contact Us
Call (03) 4252 8176 or email to request a telehealth session.
Receive Your Link
We'll email you a secure Google Meet link before your appointment.
Join at Your Time
Click the link at your appointment time to connect with your psychologist.
Begin Your Session
Engage in your therapy session from the comfort of your chosen location.
What You'll Need
Setting up for a telehealth session is simple. Here's what you'll need to ensure a smooth experience.
Device
Computer, tablet, or smartphone with a camera and microphone
Internet
Stable internet connection for uninterrupted video
Privacy
A quiet, private space where you feel comfortable
Prefer In-Person?
We also offer face-to-face sessions at our Altona Meadows clinic for clients in Melbourne's western suburbs. Our clinic at 399 Queen Street, Altona Meadows has free on-site parking.
View In-Person Service AreasFrequently Asked Questions
Is telehealth as effective as in-person therapy?
Research suggests telehealth can be as effective as in-person therapy for many common concerns, such as anxiety and depression. It may not suit everyone, and your psychologist will talk with you about whether it's a good fit.
Can I claim Medicare rebates for telehealth sessions?
Yes, Medicare rebates are available for telehealth psychology sessions with a valid Mental Health Treatment Plan from your usual GP or MyMedicare practice. The same rebate applies as for in-person sessions (not bulk billed).
What if I have technical difficulties during my session?
If you experience connection issues, simply try rejoining the meeting. If problems persist, your psychologist will call you to continue via phone or reschedule.
Is my session confidential?
Absolutely. We use Google Meet with encryption to ensure your session is private and secure. We also follow strict ethical guidelines around confidentiality.
Ready to Start Your Telehealth Journey?
Book your first telehealth session today and experience the convenience of professional psychological support from anywhere in Australia.