How do I pay for my sessions?

Payment is required at the time of service unless alternative arrangements have been made in advance. We accept credit/debit cards, EFTPOS, and bank transfer. Medicare rebates are available with a valid Mental Health Treatment Plan from your GP.

Terms & Conditions

Q: What is the cancellation policy?

We require a minimum of 24 hours notice for cancellations or rescheduling. Appointments cancelled with less than 24 hours notice, or missed without notice, may incur the full session fee. See our full Cancellation Policy for details.

Q: Is my information kept confidential?

Yes, all information shared during therapy is confidential and will not be disclosed without your written consent, except as required by law. Legal exceptions include imminent risk of harm, disclosure of child abuse, court subpoenas, and professional supervision.

Please read these terms carefully before using our services at Change Your Mind Psychology.

Section 1

Agreement to Terms

By booking an appointment or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

Section 2

Services

Change Your Mind Psychology provides individual psychological services for adults and adolescents (12+), in person at our Altona Meadows clinic and via telehealth. Our services are provided by registered psychologists and provisional psychologists (under supervision) in accordance with the guidelines of the Psychology Board of Australia and AHPRA.

Our services are not a substitute for emergency medical care. If you are experiencing a mental health emergency, please call 000 or Lifeline on 13 11 14.

Section 3

Appointments & Cancellations

Booking

Appointments can be booked online, by phone, or in person. A valid email address and contact number are required.

Cancellation Policy

We require a minimum of 24 hours notice for cancellations or rescheduling. Appointments cancelled with less than 24 hours notice, or missed without notice, may incur the full session fee.

Late Arrivals

If you arrive late to your appointment, your session will still end at the scheduled time to avoid delays for other clients.

For full details, see our Cancellation Policy.

Section 4

Fees & Payment

Payment Methods

Credit/debit cards, EFTPOS, and bank transfer accepted.

When to Pay

Payment is required at the time of service unless alternative arrangements have been made.

Medicare rebates are available with a valid Mental Health Treatment Plan from your GP. See our Fees page for current pricing.

Section 5

Confidentiality

All information shared during therapy is confidential and will not be disclosed without your written consent, except as required by law.

Legal exceptions to confidentiality include:

•Imminent risk of harm to yourself or others
•Disclosure of child abuse or neglect
•Court subpoena of records
•Supervision and consultation with other health professionals (de-identified)

For more details, see our Privacy Policy.

Section 6

Telehealth Services

Telehealth sessions are conducted via secure video platforms. By using telehealth services, you acknowledge that:

✓You are in a private, safe location during sessions
✓You consent to receiving services via technology
✓Standard fees apply to telehealth sessions

Learn more about our Telehealth Services.

Section 7

Complaints & Feedback

We welcome feedback about our services. If you have a complaint:

Please speak with your psychologist or contact our Practice Manager.

If your concern is not resolved, you may contact the Psychology Board of Australia or AHPRA.

Section 8

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on our website and will take effect immediately upon posting. We recommend checking this page periodically for updates.