If you or someone else is in immediate danger, call 000 now.
Call 000Crisis Support Resources
If you're experiencing a mental health crisis, help is available right now. These services are free, confidential, and available 24/7.
Change Your Mind Psychology is not a crisis service
We provide outpatient psychology services by appointment. If you're in crisis and need immediate support, please contact one of the services below. Once you're feeling more stable, we'd be honoured to support your ongoing mental health journey.
National Crisis Services
Emergency Services
24/7For life-threatening emergencies. Police, Fire, Ambulance.
Suicide Call Back Service
24/7Professional telephone and online counselling for anyone affected by suicide.
Visit websiteMensLine Australia
24/7Support for men with concerns about mental health, anger, family violence, addiction.
Visit website1800RESPECT
24/7National sexual assault, domestic and family violence counselling service.
Visit websiteSANE Australia
10am-10pm AESTSupport for people affected by complex mental health issues.
Visit websiteMelbourne West Mental Health Services
Crisis and mental health support services in Altona Meadows, Laverton, Werribee, Sunshine, and surrounding areas.
Mercy Mental Health Triage
24/7Public adult mental health triage for south-west Melbourne, including Wyndham and Hobsons Bay (Altona Meadows, Point Cook, Werribee, Laverton, Altona).
Visit websiteWestern Health Mental Health Triage
24/7Public adult mental health triage for western Melbourne areas served by Western Health, including Sunshine, Footscray and Melton.
Visit websiteheadspace Werribee
Business hoursMental health support for young people aged 12–25 in Wyndham and surrounding areas.
Building 12 (Gate 1), Victoria University, 235 Hoppers Lane, Werribee VIC 3030
Visit websiteheadspace Sunshine
Business hoursMental health support for young people aged 12–25 in Melbourne's west.
Visy Cares Hub, 80b Harvester Road, Sunshine VIC 3020
Visit websiteWerribee Mercy Hospital – Emergency
24/7Emergency department for the Wyndham area.
300 Princes Highway, Werribee
Public mental health services work by catchment area. If you live outside these areas, your GP or Lifeline (13 11 14) can connect you with your local triage service.
Specialised Support Services
QLife
3pm-midnightLGBTIQ+ peer support and referral for people wanting to talk about sexuality, identity, gender, bodies, and relationships.
Butterfly Foundation
8am-midnight AESTSupport for eating disorders and body image issues.
DirectLine (Alcohol & Drug)
24/7Alcohol and drug counselling, referral, and information.
Perinatal Anxiety & Depression Australia (PANDA)
Mon-Sat 9am-7:30pm AESTSupport for parents and families experiencing anxiety or depression during pregnancy or early parenthood.
Open Arms (Veterans)
24/7Mental health support for current and former Australian Defence Force members and their families.
What to Expect When You Call
If you call 000
The operator will ask which service you need: Police, Fire, or Ambulance.
For mental health emergencies, ask for an ambulance or police if there's a safety concern.
Stay on the line and follow their instructions. Help will be dispatched to your location.
If you call a helpline
A trained counsellor will answer. You can share as much or as little as you feel comfortable with.
The call is confidential. They won't judge you.
They can help you work through what you're feeling and connect you with local support if needed.
When You're Ready for Ongoing Support
Once the immediate crisis has passed, therapy can help you build resilience, develop coping strategies, and work through the underlying concerns. Our psychologists in Melbourne's western suburbs are here to support your mental health journey.